In this article we’ll focus on how you can listen better to what your customers are saying while building loyalty and becoming even more successful through…
- The effectiveness of BeHeard in real-time
- BeHeard’s actionable insights
- Proactive customer engagement
- Staff motivation
- Creating a competitive edge
- Building long-lasting relationships
Maintaining customer satisfaction in the quick-service restaurant (QSR) industry is prime real estate for your profitability. Competition is fierce out there and customers happily switch brands in the blink of an eye. That’s where YUMBI’s BeHeard comes in, helping you capture, analyse, and act on feedback to keep your QSR ahead of the curve.
1. Retain customers and build loyalty
Did you know only 17% of new customers place a follow-up order within two months, and just 8% continue ordering after 12 months? BeHeard identifies pain points in real time, helping you address issues promptly so that you can strengthen customer loyalty. The result is that loyal customers are not only more likely to return but also to recommend your restaurant to friends, family and colleagues!

2. Gain actionable insights for improvement
BeHeard’s real-time feedback and reporting give you insights into customer perceptions. Spot trends, address slow service or order errors, and act before issues escalate. The more you know, the more you can improve.
3. Drive revenue with proactive engagement
Acquiring new customers costs up to five times more than retaining existing ones. BeHeard allows you to use strategies like win-back campaigns using vouchers and upselling opportunities through positive feedback to maximise revenue.
4. Motivate your team
Balanced feedback helps motivate staff by highlighting customer praise and constructive criticism. Encourage your team to deliver better service and maintain high performance. Consider an ‘All Star’ Staff Member of the Month Award to keep spirits up!

5. Create a competitive edge
Customer experience drives over two-thirds of loyalty. BeHeard’s reports let you personalise experiences, tailor marketing, and demonstrate that feedback drives meaningful changes.
6. Build long-term relationships
BeHeard’s feedback and reports provide a deep understanding of customer preferences. These insights empower data-driven decisions and targeted campaigns so that you can continually keep building your levels of service excellence. Use BeHeard to build trust, loyalty, and a reputation for truly listening to your customers. Activate BeHeard today and make every interaction count!