Switchboard

Increase sales and customer loyalty with Switchboard

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Customised call-in ordering

Easy ordering for your customers is just a phone call away. Customise their experience to suit your brand tone and personality for that personal touch.

Offer your customers easy ordering with just a phone call, adding a personal touch to the experience that matches your brand’s tone and personality.

FEATURES:

Customisable menu options

Multi-restaurant support

SMS messaging, push notifications, voucher campaigns.

Switchboard

Simplified, centralised, customised

Switchboard is a powerful, centralised web-based call-in ordering solution that can be customised to your brand and your customers unique food-ordering experience. It makes every order as easy as thinking about while retaining your brand’s personal touch.

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Boost turnover with Switchboard

48% of all fast food orders are phone-in orders*. This is why Switchboard is so vitally important when it comes to making ordering accessible, simple, and easy for your customers. Switchboard works on any Internet-enabled computer across both Android and IOS. Call-in orders can be captured anywhere and assigned to the relevant restaurant quickly and efficiently to ensure uninterrupted turnover.

*According to the Trade Intelligence Quick Service Restaurant Report - December 2022

Powerful Switchboard features

Customisable menu upsell: call centre agents can offer value-add menu items and promotions.

Decreased handle time: ordering via Switchboard can result in cost savings.

YUMBI Engage integration: seamless marketing using SMS messaging, push notifications, and voucher campaigns.

Favourites: Repeat users are shown their favourites, making the order process fast and convenient.

Complete call-in ordering control

Automatic customer profile look-up: includes order history and saved addresses.

Automatic delivery address validation: order placement only accepted at your restaurant if the customer address falls within your approved delivery zone.

Linked restaurant locations: call centre agents can offer food items from other brands or restaurants associated with a particular location.

Reduce fraud, and increase efficiency

Detailed order reports: every call-in order is recorded for better auditing and staff fraud prevention.

VoIP provider integrations: compare how many calls have been received versus how many orders have been placed.

Third party integrations made easy

Thanks to our Third Party Integration partners, synchronisation between YUMBI and these platforms means seamless, real-time customer communication at all times.

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What our clients say

About using switchboard

Your system is user friendly and very easy to navigate through, very quick and easy to place an order, the dashboard as well is very informative, it has lots of reports that one can benefit from, that can also assist in planning where to grow your business.

– Tshephang Batshidi | Call Centre Manager Botswana