Help Centre
GatewayThe foundation

One Gateway
for every product, channel, and order.

The single foundational layer that aligns menus, orders, delivery, and data across your entire digital ecosystem, without replacing your POS.

One control layer between your POS and
every channel above it

Gateway is the operating system that connects the POS, aggregators, ordering systems, and delivery providers into one reliable layer. It doesn't replace your existing infrastructure. It standardises what flows through it.

Gateway consolidates 12+ years of real-world integration experience across multiple POS systems, aggregators, and delivery providers in 7 African markets. The integration patterns, edge cases, and failure scenarios that would be new problems for a first-time build are already solved problems in Gateway's architecture.

Gateway sits in the middle

Synchronising your POS with both your owned channels and third-party aggregators, so every order lands in one place, reconciled and reliable.

First party (owned)
StoreFrontWeb & App
SwitchboardCall Centre
Orders flow from StoreFront and Switchboard into Gateway, and out to aggregators and logistics
Third party
AggregatorsUber Eats
LogisticsDrivers & Fleet

Publish once. Live everywhere.

Manage your menu once in Gateway and push it to StoreFront and every connected aggregator instantly. Configure which items appear where, and apply different price points per channel without manual intervention.

  • One-click POS menu import with no double entry
  • Channel, day and time visibility, with dynamic pricing tiers
  • Out-of-stock management, with item availability set once and published to every channel, automatically where your POS supports it or manually in Gateway
  • Universal order routing, injected directly into POS
  • Hybrid delivery to your own driver fleet, or a last mile service provider
One menu published from Gateway to StoreFront and Uber Eats at once

A POS outage shouldn’t be a trading outage.

99.99%uptime

Core message-bus availability across production, month-on-month.

<60sautomated failover

If the POS drops, orders instantly route to the fallback solutions.

100M+orders

Processed across the YUMBI platform, 2,000+ restaurants and 7 African markets since 2013.

The foundation everything else is built on

Gateway is the first step. Every product above it compounds its value, and every new location, customer, and order makes the entire platform more intelligent.

You are hereYUMBIGateway OS

Integration & control layer

YUMBIOrderingStoreFrontSwitchboardTo-GoDine-In
YUMBIIntelligenceInsightsBeHeard
YUMBIGrowthEngage& lifecycle automation

Common questions about YUMBI Gateway

Gateway is YUMBI's foundational integration and control layer. It connects your POS system to every ordering channel, from aggregators and first-party apps through to voice, dine-in and delivery, all through a single control point. Menus are managed centrally, orders inject directly into POS, and built-in failover protection ensures trading continues even if the POS goes down.

Gateway is the full orchestration layer, covering every channel you trade on, first-party and third-party, plus delivery management and failover. Connect is Gateway's aggregator-only edition, covering point-of-sale integration plus third-party aggregator ordering, for brands whose immediate problem is aggregator orders. Connect runs on Gateway, so moving from one to the other is configuration, not a migration.

No. Gateway doesn't replace your existing infrastructure. It standardises what flows through it, connecting the POS you already run to every channel above it.

If the POS drops, orders instantly route to YUMBI's fallback solutions, so your kitchen keeps trading while the POS is offline and orders reconcile once it's back.

Yes. Import POS data once, add photos, and set central PLU rules to protect margins, then push unique menus and pricing to each channel without manual intervention. Channel prices can come from the POS or be configured directly in Gateway.

Third-party aggregators, first-party web and app ordering, call centre, dine-in, and delivery providers, including hybrid dispatch to third-party delivery fleets.

Gateway is the first step

Start with the foundation. Add ordering, intelligence, and growth when you're ready, because each layer compounds the value.

IT & Technology

See your exact integration footprint

YUMBI's team will map Gateway against your current POS and channel setup, with no commitment and just clarity on what's involved.

Book a tech overview
Operations leaders

Stop catching problems after the damage

See how Gateway gives you real-time visibility across every location, every channel, and every order, from one screen.

Book an ops review
Executive leadership

Build the infrastructure your brand scales on

Gateway is the foundation of a compounding digital advantage. See the full connected platform at your brand’s current scale.

Request a strategic review