Don’t just acquire customers - keep and grow them.

Engage is YUMBI's marketing automation and customer engagement platform. It uses behaviour-based segmentation to deliver automated lifecycle campaigns across welcome series, reactivation, birthday offers and cart abandonment, via SMS, push notifications, and inbox messages in your ordering website and app.

Not automatically, because aggregator customers are not yours to contact, the aggregator holds that relationship. What Engage does is make direct ordering the better option for everyone already on your first-party list, using vouchers and lifecycle campaigns to build the habit. Each direct order then creates a profile you own, so the base you can market to grows over time.

Pre-built lifecycle flows cover welcome series, reactivation, birthday offers, and cart recovery. Each is triggered by real customer behaviour, whether frequency, recency, channel or order type.

Yes. Engage runs on the same standardised order data that Gateway captures and Insights analyses, so segmentation reflects every channel rather than a single ordering surface.

Segment by frequency, recency, spend, preferred channel, and order type, and trigger campaigns in real time off the actions a customer takes, an abandoned cart, or a specific menu item ordered. The right message reaches the right customer at the right moment, rather than going out as a blanket send.

Because Engage runs on Insights, every campaign reports sends, opens, clicks, redemptions, revenue generated, and ROI, so marketing spend becomes attributable rather than assumed.