Drive revenue and retention through actionable feedbackTalk to Sales
BeHeard by your customers
Feedback that counts
Promote and incentivise
Proactively engage with customers to increase customer lifetime value and improve retention revenue that grows your quick-service restaurant.
Use quick responses combined with Smart Campaigns to offer real-time compensation vouchers, locked down to specific customers. Reaching out, connecting with and offering customers even a small incentive can increase return rates by 100%.
Reach and retain customers
Connect with customers, measure satisfaction, drive revenue
Intuitive questions. BeHeard questions are tailored to the customer order channel (phone-in, app or web order) and order type (delivery, collection, or curb side orders).
Get insights. View all feedback in one place. Receive a holistic view of valuable customer insights to improve performance.
Build a loyal customer base. Drive revenue by creating loyal customers who experience continual contact and genuinely see improvements made thanks to their feedback.
How you can benefit from BeHeard
Requested feedback is proactive. Every online customer is asked to provide feedback, resulting in significantly higher response rates.
Results are private. Customer feedback is sent directly to your brand and restaurant before it’s shared in a public forum for other customers to see.
Win-back intervention is automated. Using YUMBI Engage, automated SMS messaging or push notifications can be used to send vouchers in an effort to win back high-value customers without human intervention.
What our clients say
– Tom Carter | Deputy Managing Director, Galito’s