In this article we’ll focus on why YUMBI Switchboard is the smarter way to take orders over the phone. Read about…

  • Our white-labelled, cloud-based platform
  • The benefits of YUMBI Switchboard
  • How it works
  • The benefits to your QSR

Our lives are quite literally driven by apps and websites. We turn to them for the weather, sports, driving routes, news. You name it, there’s an app or website for it! So we can often tend to forget that many QSR customers still prefer calling in. It might sound a bit old fashioned, but it’s true – and along with that come a whole host of traditional phone-in system problems – long hold times, repeated errors, and a lack of that vital personal touch.

But what if taking orders over the phone could be fast, accurate, and customer-friendly? With YUMBI Switchboard, it can!

Unlike outdated call systems, YUMBI Switchboard is a white-labelled, cloud-based platform that turns phone-in orders into a smooth, intelligent process. It recognises callers, remembers what they like, and helps your agents take smarter, faster orders.

Here’s how it works:

Personalised caller profiles
Every incoming call is linked to a customer profile, instantly pulling up past orders and behaviour. This gives agents helpful context before even saying hello.

Instant access to favourites
Customers’ most-loved orders appear straight away, making reordering easy and increasing the chance to upsell with smart suggestions.

Seamless data integration
Switchboard connects directly to YUMBI’s ecosystem – so every phone order feeds into your loyalty, marketing, and reporting tools.

Faster calls, fewer errors
By guiding agents with what the customer is likely to order, Switchboard reduces call times and mistakes. It’s a better experience on both sides of the line.

Group-wide consistency
You’re able to monitor service standards across all locations, ensuring your store/s meet expectations for speed, accuracy, and customer satisfaction.

For franchisees, the benefits are clear: faster orders, happier staff, and more revenue from every call. It’s really all about consistency, better reporting, and brand growth.

Phone-in ordering doesn’t have to be stuck in the past. With YUMBI Switchboard, it becomes a modern, customer-first solution that drives efficiency and profits.

Why not book a demo of YUMBI Switchboard today and discover the smarter way to serve your customers.