Create engaging experiences to attract, retain & grow the value of your customers
Drive the efficiency of your ordering, deliveries and customer care.
Understand your customers, run targeted campaigns and reap the rewards.
The YUMBI websites and mobile apps make it super easy for your customers to find nearby stores and place orders online.
All of the features today's customers' expect are packaged in a simple interface that can be customised to your brand requirements.
We manage all of the complexity behind the scenes, including store and menu configuration, web hosting, app-store submission and POS integration.
Our call-in solution empowers your team to increase throughput and improve the customer experience for telephone orders.
Your agents can process calls for multiple stores from any location by using our web-based software. Customers receive confirmation text messages to verify order details and to inform them of online ordering channels.
The YUMBI Platform is hosted in the cloud, enabling us to make data available for reporting in real-time. A single platform for all of your customer engagement means that you can really get to know your customers.
With powerful insights available to your operations and marketing teams, as well as to store and call center operators, your people can focus on improving efficiency and increasing revenue.
In an increasingly competitive environment, it is becoming critical to regularly engage with your customers and to build and strengthen their relationship with your brand.
YUMBI Campaign Manager supports customisable templates that brand or store level marketers can use when activating digital campaigns.
Marketers can engage with specific segments of customers through SMS and push notifications, including visual and interactive content.
Digital vouchers are backed by a flexible rule engine to support custom basket or product based campaigns.
Our customisable Android & iOS mobile applications provide a seamless ordering experience.
Our web apps adapt smartly to mobile phones, tablets and larger screens.
Select a nearby store using device GPS, search by street address or browse by region.
Give customers visibility of their delivery progress with live-updates from delivery partners.
Customers and call center agents are prompted with suggestions while typing.
Configure complex deals, upsell items, time-based promotions, seasonal menus and more.
Operators can define specific delivery zones with applicable fees and delivery times.
Each store can select from cash, online credit/debit card or card-on-delivery.
Leverage caller ID and automatic customer search when integrating your phone system.
Orders can be delivered to stores via Point-Of-Sale integration, internet printer or email.
Send targeted messages directly to a customer's inbox for marketing or order updates.
Discounts can be based on ordered items, dates & times, locations and more.
Our flexible reporting platform supports advanced dashboard, map-based, chart or grid reports.
Built for scale our platform currently facilitates millions of monthly customer engagements.
Our fully managed solution is hosted in the Amazon EC2 cloud environment.
Our super friendly team of support specialists are online every day to assist both stores and consumers with technical queries via voice, email or live-chat.
YUMBI is a technology company that specialises in the food industry. Based in South Africa, but with a global reach, YUMBI develops innovative digital products and services that empower operations and marketing activities for food outlets and their overarching brands.
YUMBI was founded in 2013 to create a better way to order food. The founders themselves were frustrated with the tedious and unreliable process of phoning a restaurant to place an order. Today, the YUMBI Platform is utilised by several prominent Quick Service Restaurant (QSR) brands in both South Africa and abroad, with over 1000 restaurants, processing millions of orders each year.
We enable restaurant brands to deliver an excellent Digital Food Experience, leveraging innovative technology to Captivate Customers, Optimise Stores and Empower Marketers.