Digital food Experience.

A customer engagement platform for food outlets, with online ordering, telephone ordering, CRM & marketing solutions.

Captivate Customers

Create engaging experiences to attract, retain & grow the value of your customers

Optimise Stores

Drive the efficiency of your ordering, deliveries and customer care.

Empower Marketers

Understand your customers, run targeted campaigns and reap the rewards.

Engage your customers in the cloud with YUMBI

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Our Solutions

Easy-to-use
Websites & Apps

The YUMBI websites and mobile apps make it super easy for your customers to find nearby stores and place orders online.

All of the features today's customers' expect are packaged in a simple interface that can be customised to your brand requirements.

We manage all of the complexity behind the scenes, including store and menu configuration, web hosting, app-store submission and POS integration.

Better Call-in
Orders

Our call-in solution empowers your team to increase throughput and improve the customer experience for telephone orders.

Your agents can process calls for multiple stores from any location by using our web-based software. Customers receive confirmation text messages to verify order details and to inform them of online ordering channels.

Real-time
Insights

The YUMBI Platform is hosted in the cloud, enabling us to make data available for reporting in real-time. A single platform for all of your customer engagement means that you can really get to know your customers.

With powerful insights available to your operations and marketing teams, as well as to store and call center operators, your people can focus on improving efficiency and increasing revenue.

Targeted Marketing

In an increasingly competitive environment, it is becoming critical to regularly engage with your customers and to build and strengthen their relationship with your brand.

Campaign Templates

YUMBI Campaign Manager supports customisable templates that brand or store level marketers can use when activating digital campaigns.

SMS & Push

Marketers can engage with specific segments of customers through SMS and push notifications, including visual and interactive content.

Digital Vouchers

Digital vouchers are backed by a flexible rule engine to support custom basket or product based campaigns.

YUMBI Features

A complete solution for ordering, customer engagement and reporting.

For Customers

Native Mobile Apps

Our customisable Android & iOS mobile applications provide a seamless ordering experience.

Responsive Websites

Our web apps adapt smartly to mobile phones, tablets and larger screens.

Smart Store Finder

Select a nearby store using device GPS, search by street address or browse by region.

Delivery Tracking

Give customers visibility of their delivery progress with live-updates from delivery partners.

Address Auto-complete

Customers and call center agents are prompted with suggestions while typing.

For Stores

Flexible Menus

Configure complex deals, upsell items, time-based promotions, seasonal menus and more.

Custom Delivery Zones

Operators can define specific delivery zones with applicable fees and delivery times.

Multiple Payment Methods

Each store can select from cash, online credit/debit card or card-on-delivery.

VOIP Integration

Leverage caller ID and automatic customer search when integrating your phone system.

Order Integration

Orders can be delivered to stores via Point-Of-Sale integration, internet printer or email.

For Marketers

Inbox & Push Notifications

Send targeted messages directly to a customer's inbox for marketing or order updates.

Digital Vouchers

Discounts can be based on ordered items, dates & times, locations and more.

Customised Reporting

Our flexible reporting platform supports advanced dashboard, map-based, chart or grid reports.

Dependable Infrastructure

Built for scale our platform currently facilitates millions of monthly customer engagements.

Software-As-A-Service

Our fully managed solution is hosted in the Amazon EC2 cloud environment.



Technical Support

Our super friendly team of support specialists are online every day to assist both stores and consumers with technical queries via voice, email or live-chat.

About YUMBI

YUMBI is a technology company that specialises in the food industry. Based in South Africa, but with a global reach, YUMBI develops innovative digital products and services that empower operations and marketing activities for food outlets and their overarching brands.

YUMBI was founded in 2013 to create a better way to order food. The founders themselves were frustrated with the tedious and unreliable process of phoning a restaurant to place an order. Today, the YUMBI Platform is utilised by several prominent Quick Service Restaurant (QSR) brands in both South Africa and abroad, with over 1000 restaurants, processing millions of orders each year.

Our Mission

We enable restaurant brands to deliver an excellent Digital Food Experience, leveraging innovative technology to Captivate Customers, Optimise Stores and Empower Marketers.

Get in Touch

Find out more about the YUMBI platform today.

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