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Background
Results with YUMBI
97% vs 83%
Outsourced call centres enjoy a higher percentage of calls answered than in-house call centres.
3% vs 17%
Outsourced call centres offer a lower percentage of dropped calls when compared to in-house call centres.
The Craving
When considering which call centre option is the right fit, it’s important to ask:
Do you want your call centre operation to automatically look up customer information?
Do you need to receive real-time customer address validation?
Do you require detailed call reporting?
![](https://www.yumbi.com/wp-content/uploads/2023/08/switchboard-craving.webp)
![](https://www.yumbi.com/wp-content/uploads/2023/08/switchboard-hunger.webp)
Satisfying the hunger for success
The benefits of opting for an outsourced call centre are immediate and lead to streamlined call centre efficiency that includes:
Lower call centre operating costs.
Inclusive hardware.
Full call centre maintenance.
Highly trained and professional agents.
A taste of victory
By using an outsourced call centre, franchises enjoy better handling of:
Call volumes and orders received.
Peak-hour service delivery.
Time management.