In this article we’ll focus on Are you really listening to your customers? We’ll discuss how BeHeard can help you listen and respond to your customers as best you possibly can thanks to…
- Real-time insights and automated win-back tools
- Customer-specific feedback and early alerts
- Service and staff performance tracking across multiple branches
- Effective quick responses to customer complaints
You’ve set your QSR standards high and you’re going all-out! Serving great food! Delivering fast service! Concentrating on brilliant staff training! But! What about your customers? Are you truly listening to them?
Very often, feedback is just what you really don’t want – a bad online review or a customer who never returns. Silent exits from unhappy customers are a genuine threat to your brand and can slowly chip away at loyalty and profits. It’s not that you and your staff don’t care about feedback — it’s simply that many QSRs don’t have the right tools to gather customer discomfort early and easily.
Thankfully, that’s where BeHeard steps in.
BeHeard is a simple but powerful tool built right into your customer journey. After every interaction, whether a phone-in order or a delivery, BeHeard invites customers to share how things went. The process is proactive, fast, and private.
Here’s what you get with BeHeard:
- Real-time insights
- Automated win-back tools
- Customer-specific feedback
- Early alerts before issues go public
- More opportunities to collect positive reviews
With BeHeard, you can:
- Track service quality across multiple branches
- Spot and support top-performing staff
- Take action before a complaint turns into a social media post
- Show customers you value their voice
With BeHeard, you’re not just hearing feedback – you’re responding, improving, and turning everyday orders into stronger customer relationships. Email connect@yumbi.com to find out how BeHeard can help grow and protect your brand.