From omni-channel ordering and secure payments to marketing tools and data-rich business intelligence, the YUMBI food-ordering platform helps you engage confidently and directly with your customers so you can provide world-class experiences and service.
Forget safety concerns and focus on your customers completely, thanks to secure digital engagements and transactions.
Targeted marketing campaigns and third-party integration put you in charge of your brand experience, ensuring every customer engagement is unforgettable.
YUMBI is a data-driven platform that evolves with your customers for greater efficiency, reduced costs and increased sales.
StoreFront
Exceed your customers’ expectations, increase order frequency and grow your average basket value with StoreFront; our white-label food-ordering interface that features responsive website design and mobile app solutions (for Android and iOS) that can be customised to seamlessly match your identity at both the brand and restaurant level.
Powerful menu management and customisation options.
Integrable with existing third-party apps and marketing websites.
Integrated with secure payment gateways to enable pre-payment of orders.
Protect your profit margin and maintain direct control of your brand.
Gain meaningful insights into your customers’ ordering preferences and behaviour.
Take charge of the food delivery and collection process.
Switchboard
Retain your brand’s personal touch with Switchboard, a powerful web-based call-in ordering solution that can be customised to your brand and unique food-ordering experience. When combined with StoreFront (our white-label digital ordering solution), you enjoy access to unified business intelligence from both online and call-in orders.
Automatic customer profile look-up, including order history and saved addresses.
Upfront delivery address validation with a restaurant’s pre-approved delivery zones.
Powerful menu management and customisation options to increase upsell.
Increase your call-in customers’ satisfaction with an enhanced and professional ordering experience.
Reduce call handling times and human errors with advanced customer look-up and real-time address validation.
Create a single customer database for key food ordering data insights and targeted promotions.
Give your customers the added convenience of effortless ordering and payment options via our app, all whilst seated in your restaurant. Today’s customers want more for less – better value for money, instant gratification, and of course, great food. With Dine-In, your restaurant can give them exactly what they want most whilst gaining invaluable insights from their ordering behaviour.
A QR code scan launches mobile web or app screens to start the ordering process, eliminating the need for a waiter to bring a menu and take the order.
Dine-In can be directly integrated into Aura & GAAP.
A table number is all that’s required to initiate an order so that staff know where to take the food.
Without the pressure of a waiter awaiting an order, customers can browse more and add upsell items increasing their basket size.
Repeat Dine-In users will be shown their favourites, making the order process even more convenient.
Customers can prepay for their order via the app or web using a saved credit card in their eWallet for swift and easy payments.
Fast food just got faster. Allow customers to skip the queue when they place orders, pay and collect with To-Go. With decreased wait times and instant payment methods, added convenience will mean repeat orders and greater basket spend for your outlet.
A QR code scan launches mobile web or app screens to start the ordering process, eliminating the need to stand in line before placing an order.
Customers can prepay for their order via the app/website or pay at the counter.
Putting customers in control of their ordering experience frees up your staff to handle other duties.
Customers can customise their order with available add-ons and upsell items, eliminating error from the outlet’s side.
Saves time, especially during busy periods and grows channel adoption for your brand.
Increase order volumes, optimise your fleet, or activate a professionally outsourced delivery network with our scalable and integrated delivery management solutions; providing your customers with an enhanced delivery experience including a real-time view of their food order utilising online interfaces.
Native integration with industry-leading driver management software for your fleet.
Two-way integration with third-party national delivery networks.
Multiple time-based delivery zones and fee configurations per restaurant.
Improve customer satisfaction with real-time driver tracking and delivery-progress push notifications.
Retain valuable customer relationships while enabling your restaurant for on-demand delivery through any YUMBI-powered ordering interface.
Improve accuracy, reduce operating expenses and optimise the time to deliver using your driver fleet.
Engage
Featuring a flexible e-vouchering system and targeting criteria, the ability to pick the platforms your customers prefer, and content delivery via push notifications or SMS to publicise promotional landing pages; Engage puts you in complete control of your marketing efforts with real-time access from any desktop or mobile device.
On-demand promotional campaign templates with SMS, push messages and/or voucher incentives.
Customisable and sharable promotional landing pages to drive paid media spend directly to brand owned online-ordering interfaces.
Highly configurable vouchering solution with complex validation rules incl. time-based, product-based or ordering-channel specific redemptions.
Create and maintain a direct relationship with your customers.
Take charge and remain in control of your brand, marketing messages and budget.
Create targeted audiences and incentives that drive consumer behaviour and increase revenue.
Insight
Boost your customer engagement and revenue with Insight, our secure and powerful cloud-based reporting tool that provides you with a holistic view of your digital food-ordering ecosystem while delivering real-time customer trends and insights.
Easy-to-read reporting via any internet-enabled, browser-based device.
Role-based user permissions to restrict access to unauthorised personnel.
Get access to real-time information, restaurant insights and voucher redemption data via any desktop or mobile device.
View and set role- and region-based permissions per brand and restaurant.
Unpack data to better assess: sales, customer behaviour, voucher redemptions, call centre performance, delivery heat maps, overall satisfaction, and key trends.
PaySwitch
Designed to offer the best in competitive pricing, accreditations and customer service; PaySwitch provides a single point of contact for processing online transactions while letting you enjoy seamless payments with reduced risk of financial liability and fraud.
Secure integrations with PCI-compliant payment gateways.
Disbursements into standard transactional bank accounts; no need for individual restaurant merchant accounts or payment gateway contracts.
Daily settlement reports for easy cash-up reconciliation.
Get set up and start receiving online payments faster.
Enjoy improved cash flow with shorter retention of funds and no upfront fee deductions.
Trade with greater confidence thanks to higher margins and fewer monthly fees compared to third-party payment solutions.
We seamlessly integrate with a host of third-party providers, allowing brands to move and respond quickly. Keeping them ahead of the game.
