Products & Services
Why YUMBI?
When today’s customers are spoilt for choice, brands need to cut through the noise and deliver exceptional customer experience and service.
Products & Services
Why YUMBI?
When today’s customers are spoilt for choice, brands need to cut through the noise and deliver exceptional customer experience and service.
Give the customer what they want
In fact, give them more than what they expected with secure digital engagements and transactions.
Make the brand experience yours
With third-party integration and targeted marketing campaigns, who says every customer experience can’t be a memorable one?
Beef up your bottom line
Because greater efficiency, reduced costs and a data-driven platform that evolves with your customers can only spell increased sales.
Storefront
Connecting your brand directly with your customers
Today’s consumers have a lot of options. When they expect total convenience, can you afford not to deliver it? Better yet, can you afford not to stand out? Sure, online food ordering solutions and third-party food aggregators can help, but trusting them to do your brand justice isn’t without its risks (or charges).
Enter StoreFront, our white-label e-commerce ordering solution. With responsive website design and mobile app solutions (Android and IOS), you can meet your customers’ food ordering needs and exceed their expectations. StoreFront can be tailored to suit your brand identity with additional customisations at brand and restaurant level.
Benefits
Own and manage your customers’ online ordering experience and engagements.
Facilitate more convenient customer conversations.
Control the food delivery and collections process.
Retain your direct brand relationship without paying away the margin.
Get seamless integration with third-party providers.
Access insight reports for richer customer data.
Switchboard
Digital has come to define almost every area of our lives. As a result, customers value consistency and efficiency from the platforms they trust. Most online food ordering solutions, as well as third-party aggregators, lack that personal touch. We know what it takes to provide an ordering solution that delivers on its promises. It’s why we created Switchboard, a powerful web-based call-in ordering solution that’s built on top of the YUMBI food ordering Platform.
Delivering an improved call-in ordering experience starts with Switchboard. When used in conjunction with StoreFront (our white-labelled online ordering solution), you’ll get access to unified business intelligence reporting for both online and call-in orders. That way, you can make the most of your data and make even better decisions.
Benefits
Capture call-in orders on any internet-enabled computer, from any Location, complete with unique call-identifiers.
Enjoy automatic customer detail look-up and a single view of customer information, including real-time address validation.
Unlock the financial benefits of scale by servicing call-in orders for multiple restaurants and brands from one location.
Create a single customer database.
Access key insights through our reporting functionality.
Engage
More value for your customers. More value for you.
Getting through to your consumers means cutting through the noise. It also rests on exceeding their expectations. YUMBI Engage has been built on an understanding of key customer drivers and decision levers, so that you can create meaningful conversations and keep them going too. We also help you make the most of your marketing budget with targeted campaigns and voucher redemption programmes that are unique to you.
Engage can be tailored to suit your specific needs. With a flexible e-vouchering system and targeting criteria, you could be reaching and converting every single one of your customers each month. Pick the platforms that your customers prefer and deliver your content via push notifications or SMS. Enjoy complete control over your marketing efforts with real-time access from any desktop or mobile device. Ready to Engage? Brand fame is only a click away.
Benefits
Take total control of your brand, marketing messages and budget.
Greater ease of use and seamless accessibility via any desktop or mobile device.
Enjoy customer communication preference routing and a high-degree of auditability.
Access real-time reporting to assess campaigns and ROI for faster decision-making.
Reach your desired audience with targeted campaigns that really resonate.
Experience complete integration with the YUMBI Platform and its products.
Insight
Our meaningful insights. Your brand’s success.
If we’re being honest, there’s always room for improvement when it comes to driving a brand and keeping customers happy. The pressure to evolve and raise the bar is a lot for anyone to handle. The rise of digital hasn’t made this any easier. In fact, it’s revealed an even greater need for improved business decision making. With Insight, you can enjoy access to accurate, real-time data that boosts your customer engagement and revenue.
When your decisions are only as good as the data that helped you make them, can you afford to be out of the loop? Our proven track record of working with leading brands and restaurants has helped us create a powerful, secure and cloud-hosted reporting tool. If you don’t measure, you can’t manage, so why not take full control of the digital food-ordering ecosystem and make it work for you?
Benefits
Works seamlessly with YUMBI’s StoreFront, Switchboard and Engage products.
Get easy, real-time access to data, insights and voucher redemption information via any desktop or mobile device.
View and set role-based permissions per Brand and Restaurant by region.
Enjoy insights that help you assess sales, customer behaviours, voucher redemptions, call centre performance, delivery heat maps, overall satisfaction, and key trends.
PaySwitch
Seamless online payments with less of the fees and none of the hassle.
Greater efficiency, hygiene and security have driven many brands and their restaurants to embrace online ordering and prepayments. Whilst this is certainly a positive for both them and their consumers, hefty fees and multiple points of contact between banks and payment gateways can make the process an admin intensive and costly one… Until now. Cut out the hassle, while reducing the financial risk and liability (for you and your customers) with PaySwitch.
Get the best of competitive pricing, accreditations and customer service and let us look out for your bottom line. With a single point of contact, you could soon be enjoying the benefits of seamless payments, less time handing over orders and reduced risk of fraud by drivers and cashiers.
Benefits
Get set up and start receiving online payments faster.
We’ll facilitate all chargeback queries with customers and banks.
TPPP Certified and PCI-DSS Level 2 Compliant.
A “Zero Interest” promise, with no interest earned on retained funds.
Disbursements are done on business days and in the exact amount that customers pay, all without deducting fees upfront.
A lower risk of failure to collect or receive delivered food.
All restaurants support pre-payments with consistency.
Improved cash-flow, with shorter retention of funds.
Greater margin and fewer monthly fees than alternative 3rd parties.
Integrations
We seamlessly integrate with a host of third-party providers, allowing brands to move and respond quickly. Keeping them ahead of the game.
