Dispatch

Deliver on your customer promises

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Dynamic Standouts

Provide your customers with an experience that shows them a real-time view of their food order delivery, thanks to our online ordering interfaces.

FEATURES:

Customers can track drivers while geolocation ensures accurate delivery.

Voucher codes for free delivery integrated with YUMBI Engage.

Detailed Delivery Management Reports for a more efficient fleet.

Delivery

Integrate delivery for increased orders

According to our data, on average, delivery customers spend 10% more than takeout customers. This means that when you optimise your fleet using DeliveryTribe, or activate a professional, outsourced 3rd party delivery network, you’re going to start increasing order volumes with immediate effect.

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Improve driver performance and customer satisfaction

Deliver to Pin – customers can place orders for delivery, even if they don’t have a valid street address.

Live Driver Tracking – customers can receive notifications about the driver’s name, progress and ETA via push notifications and on-screen prompts.

Free Delivery Promo Capability – time-limited voucher codes for free delivery can be shared on social media with audience specific targeting.

Driver Tipping – customers can add a tip to their pre-paid orders, with default options of 0%, 5%, or 10%.

Built-in technology for accurate operations

Restaurant Look-up – customers are shown restaurants closest to their delivery address that are within approved delivery zones and available to receive orders.

Geolocation Capability – location data and ‘Deliver to Pin’ feature ensures accurate delivery in poorly mapped areas.

Delivery Order Reporting – YUMBI Insights offers comprehensive Delivery Management Reports, including Order Maps, Heat Maps, Delivery Summary and Tracking Details.

Customise your fleet to suit your needs

Delivery Zone Configuration & Management – set up multiple delivery zones or exclusion zones. Make temporary or permanent adjustments as needed.

Delivery Fee Configuration – configure unique delivery fees and delivery availability times per restaurant. Create minimum order value required for delivery (e.g.: R80), or free delivery based on basket spend.

Collect vs Delivery Menu Item Configuration – configure items for either ‘Collect’ or ‘Delivery’ with different prices and target them per customer order context.

Integration partners

Our world-class partnerships ensure outsourced delivery fulfillment that can accommodate customisation requests for new delivery networks and technologies.

Our integration partners: Uber Direct

Optimise delivery time and accuracy, reduce operating expenses and provide a more customer-focused experience with our scalable, integrated driver management software.

FAQs - Delivery routing & tracking

How does YUMBI Dispatch help restaurants manage food delivery?

YUMBI Dispatch is a delivery routing and tracking solution that lets restaurants manage their own driver fleet or connect to a third-party delivery network like Uber Direct. It includes live driver tracking, geolocation, delivery zone management, and comprehensive delivery reporting — all in one platform.

Can customers track their delivery driver in real time?

Yes. With Live Driver Tracking, customers receive push notifications and on-screen updates showing the driver’s name, progress, and estimated time of arrival.

What if a customer doesn't have a valid street address?

YUMBI Dispatch includes a “Deliver to Pin” feature that allows customers to drop a map pin for their delivery location, making it ideal for deliveries in areas with poor mapping or no formal street addresses.

How do delivery customers affect average order value?

According to YUMBI’s own data, delivery customers spend on average 10% more than takeout customers, making an optimised delivery channel a direct driver of increased revenue.

Can restaurants configure different delivery fees per location?

Yes. YUMBI Dispatch allows restaurants to configure unique delivery fees, minimum order values, and delivery availability times per restaurant, including free delivery thresholds based on basket spend.

Does YUMBI Dispatch integrate with third-party delivery partners

Yes. YUMBI integrates with a number of different 3rd party delivery fulfillment operators, and the platform is built to accommodate additional delivery networks and technologies.