Customisable Menu Upsell
Agents are prompted with value-add items and live promotions during every call, lifting average basket size without extra training.
SwitchboardOrderingPhone orders still matter, they just need to be measured
31% of QSR orders still come in by phone. Switchboard is the centralised, web-based call-in platform that captures every one, with customer lookup, upsell prompts, address validation and fraud-proof audit trails built in.
The Switchboard answer
Simplified. Centralised. Customised
Switchboard is a powerful, centralised web-based call-in ordering solution, customisable to your brand and your customers' unique ordering experience. It makes every order as easy as thinking about it, while retaining your brand's personal touch.
Call-centre agents work from any internet-enabled computer on Android or iOS. Orders are captured once, validated against delivery zones, and routed to the correct restaurant, feeding directly into Gateway, Insights, and Engage alongside every other channel.
No more handwritten orders. No more “we never got the order.” Every phone call becomes a trackable, auditable, data-rich transaction.
Gateway-Powered Menus
Menus managed centrally through Gateway, giving one source of truth. No separate menu management, no inconsistencies between channels.
Delivery Address Validation
Every address is checked against each restaurant's approved delivery zone in real time. No misrouted orders, no failed deliveries.
Engage Integration
Seamless SMS messaging and voucher campaigns, targeted at phone customers that other channels can't see.
Linked Restaurant Locations
Agents can offer items from associated brands or nearby restaurants, turning every call into a cross-brand upsell opportunity.
Inside the call
From ring to restaurant, in one workflow.
Switchboard turns a phone call into a structured, auditable order in four steps. No paper, no re-punching, no lost orders.
Call rings in
VoIP integration identifies the number. Profile auto-populates with history, addresses & favourites.
Agent captures order
Upsell prompts appear live. Menu is always current, powered by Gateway, identical to every other channel.
Address validated
Delivery zone checked automatically. Closest serving restaurant selected. ETA and driver routing confirmed.
Order injected
Straight into POS. Kitchen prints. SMS confirmation sent. Full audit trail recorded.
The result
Every phone order is measured, attributed, and owned.
No lost orders. No stock shrinkage. Every call becomes structured customer data that feeds Insights and Engage.
In practice
Complete call-in ordering control
Switchboard gives call centres, franchisees, and head-office teams a single shared view of every phone order, from first ring to delivery confirmation. One platform. Full auditability. Zero paper.
Profiles: Instant look-up of order history and addresses.- Validation: Automatic delivery checks against delivery zones.
- Upselling: Linked locations for seamless cross-brand selling.
- Auditing: Full audit trails and detailed reports to prevent fraud.
- VoIP: Easily match incoming calls to placed orders.
Why phone still wins
Phone is the forgotten channel, and the biggest one most brands can’t see.
31%of QSR orders
still placed by phone, the channel most digital platforms treat as an afterthought.
0manual slips
Every call captured digitally, audited end-to-end, and reconciled against VoIP records.
1profile per caller
Phone customers become visible, feeding Insights and Engage like any other channel.
Built with VoIP in mind
Third-party integrations made easy
Switchboard plugs straight into your telephony, mapping, and routing stack, so agents work in one screen while the data flows everywhere it needs to.
Your system is user-friendly and very easy to navigate, very quick and easy to place an order. The dashboard is informative, with lots of reports that can assist in planning where to grow your business.
Tshephang Batshidi · Call Centre Manager, Botswana
Where Switchboard fits
The voice channel that feeds the connected platform
Switchboard sits on Gateway and pushes every phone order into the same data pipeline as StoreFront, Dine-In and To-Go, so Insights, BeHeard, and Engage see the full picture.
Frequently asked questions
Common questions about YUMBI Switchboard
Switchboard is YUMBI's centralised, web-based call-in ordering platform. It's built for QSR call centres, franchise head offices, and individual restaurants that still take a significant portion of orders by phone, giving agents customer lookup, upsell prompts, delivery-zone validation, and full audit trails in a single browser-based tool.
No. Switchboard runs in the browser on any internet-enabled computer, Android, or iOS device. VoIP integration connects to your existing telephony provider, so agents can start capturing orders without new infrastructure.
Every order carries a full audit trail, and where your VoIP provider supports call recording, orders can be reconciled against those records. Detailed reports via Insights expose lost orders, stock shrinkage, and unexplained variances before they become losses.
Yes. Switchboard is built for multi-brand call centres, so linked locations enable seamless cross-brand selling, and every order is validated against delivery zones and routed to the correct restaurant automatically.
Because Switchboard runs on Gateway, every phone order becomes a structured customer profile that feeds Insights and Engage, so phone customers can be segmented, measured, and re-marketed like any other channel.
No. Switchboard captures and routes the order; payment is settled on delivery or at collection.
Take the first stepCall Centre & Ops Leaders Franchisees Marketing & Exec Leadership
See how many phone orders are walking out untracked
If half your orders still come in by phone, and you can't attribute them, can't reconcile them, and can't market to them, Switchboard is the fastest fix on the platform.
Audit your current phone-order process in one session
YUMBI will walk through your current workflow, covering paper orders, handle times, lost-order rates and VoIP reconciliation gaps, and show where Switchboard closes the gaps.
Book an ops reviewFind out what phone orders are really costing you
A 20-minute review identifies stock-shrinkage risk, handle-time inefficiency, and missed upsell revenue, with a concrete Switchboard impact estimate per store.
Book a store reviewMake your biggest invisible channel visible
Switchboard turns every phone order into customer data that feeds Insights and Engage, so phone customers stop being a blind spot and start being retention revenue.
Request a strategic review