Post-Order Feedback Capture
Structured feedback triggered automatically after every order. Customers rate and comment while the experience is fresh, not days later on a review site.
BeHeardIntelligenceFixing a 1-star review costs 10x more than preventing it.
BeHeard captures customer feedback after every order, surfaces issues at store level, and triggers recovery before a bad experience becomes a public review.
The BeHeard answerA reputation firewall that catches problems
A reputation firewall that catches problems
before they go public.
BeHeard captures structured customer feedback immediately after every order, while the experience is still fresh and the customer is still reachable. Negative feedback triggers instant alerts at store level, giving the team a chance to resolve the issue before it ever reaches a public platform.
At brand level, BeHeard surfaces sentiment patterns across the entire store footprint, making experience quality measurable, benchmarkable, and improvable.
And because it integrates with Engage, recovery flows can be automated, so a bad experience triggers a recovery voucher and a follow-up, connecting experience directly to retention.
Real-Time Negative Alerts
Negative feedback triggers instant notifications to store managers and operations teams. Issues flagged in minutes, not weeks.
Brand-Level Sentiment Visibility
Aggregate sentiment across the entire store footprint. Benchmark stores against each other. Spot patterns before they become systemic.
Connected Recovery
Integrated with Engage, so a bad experience automatically triggers a recovery offer and follow-up. Turn detractors into retained customers.
Store-Level Accountability
Each store sees their own feedback, their own scores, and their own recovery rate. Accountability is distributed, not centralised.
The math of bad experiencesOne unrecovered customer is worth more
One unrecovered customer is worth more
than the order they didn’t get back.
Every public one-star review reaches future customers you'll never meet. Recovering privately, before a review is posted, is the cheapest customer-saving you'll ever do.
If it goes public
10×the cost to recover
10×the cost to recoverPublic review posted
Visible to every prospective customer. Drags store rating, kills SEO, takes weeks of positive reviews to dilute.
If you catch it
2×the cost to recover
2×the cost to recoverCaught after the fact
Reach the customer before they post. Voucher and apology can rescue the relationship, but you have already lost goodwill.
If you prevent it
1×the cost to recover
1×the cost to recoverPrevented at source
BeHeard captures feedback before frustration spreads. Manager notified, voucher fired, issue closed within minutes.
Brand-level sentiment
Make experience quality measurable across the store footprint.
BeHeard turns scattered comments into structured, store-level scores. Operations leaders see which stores are building loyalty and which are leaking it, every day rather than only at audit.
Live brand-level scores for ordering, collect and delivery, and food- Store-by-store benchmarking & rankings
- Auto-tagged issue categories for speed, accuracy, food and service
- Trend detection that flags stores drifting before they fail
- Daily accountability rather than annual, so problems actually move
The 5-minute windowFrom bad experience to recovered customer,
Order Delivered
Negative Feedback
Engage Handoff
Loop Closed
From bad experience to recovered customer,
before the review is written.
The window between a bad order and a public review is short. BeHeard exists to close it before it opens.
Order DeliveredTrigger fires
Order completes. BeHeard sends a one-tap feedback prompt while the customer is still in-app or in-store.
Negative FeedbackAlert dispatched
1 or 2 stars triggers an instant alert to the store manager and ops team, tagged by issue category.
Engage HandoffRecovery sent
Recovery voucher and apology fired automatically through Engage, personalised to the issue raised.
Loop ClosedCustomer retained
Customer returns to order direct. Detractor turned promoter. Public review never gets written.
Why BeHeard winsPublic review platforms only show you the
Public review platforms only show you the
customers you’ve already lost.
10×cheaper
Catching an issue privately costs a fraction of recovering from a public review.
5minto alert
Negative feedback fires a manager alert in minutes, not hours, not days, not at the next audit.
68%industry-benchmark recovery rate
Connected recovery flows turn detractors into retained customers, without manual ops effort.
BeHeard’s recovery handoff runs through Engage.
Negative feedback automatically triggers an Engage flow. Recovery voucher, apology touchpoint, follow-up. The whole sequence is connected, attributed, and runs without manual intervention.
See EngageWhere BeHeard fits
The experience layer that protects brand equity
BeHeard sits between fulfilment and growth, capturing the experience signal that makes Insights smarter and Engage more targeted.
Frequently asked questions
Common questions about YUMBI BeHeard
BeHeard is YUMBI's customer feedback and experience recovery platform. It captures structured feedback immediately after every order, surfaces issues at store level before they escalate publicly, and triggers automated recovery flows to turn bad experiences into retained customers.
A one-tap feedback prompt fires the moment an order completes, while the customer is still in-app or in-store. Ratings and comments are captured against the specific order, store, and issue category, so the feedback arrives structured rather than as free text on a review site.
It closes the window in which they get written. A 1 or 2 star rating triggers an instant alert to the store manager and ops team, and a recovery voucher and apology can be fired through Engage within minutes, before the customer reaches a public platform.
Yes. Negative feedback automatically triggers an Engage flow. A recovery voucher, apology touchpoint and follow-up, personalised to the issue raised. The sequence is attributed end to end and runs without manual intervention.
Live brand-level scores for the ordering experience, collect and delivery, and the food itself, store-by-store benchmarking and rankings, auto-tagged issue categories across speed, accuracy, food and service, and trend detection that flags stores drifting before they fail.
Alerts reach the store manager and ops team within minutes of the rating being submitted, tagged by issue category, so recovery can start the same shift rather than at the next audit.
Protect your brandFranchisees Operations managers Operations executives
The cost of one public complaint is higher than you think.
Every unresolved experience failure is a customer lost and a review waiting to happen.
See what your customers are really saying, before Google does
A 20-minute walkthrough shows how BeHeard captures, alerts, and helps resolve customer issues at store level, in real time.
Book a store walkthroughGet daily visibility into experience quality across every store
Stop flying blind between audits. BeHeard gives you structured, measurable feedback data every single day.
See a platform walkthroughProtect brand equity at scale, without adding headcount
Brand-level sentiment dashboards, store benchmarking, and automated recovery flows. Experience management that scales with the store footprint.
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