Technical Operations Engineer

YUMBI is a proudly South African Software as a Service (SaaS) eCommerce company based in Durban. We offer food and beverage brands a range of eCommerce solutions that are configurable to their specific brand’s identity and needs. We’re passionate about enabling brands and their merchants to provide their customers with an efficient and personalized ordering experience, as well as to connect with their customers in an intelligent and professional way.

The purpose of the Technical Operations Engineer position is to take ownership of the stability of the platform and all changes associated with running an enterprise-grade platform. You will be the bridge between our internal teams and our development and product management team.

RESPONSIBILITIES

System monitoring and system improvement

  • Monitor core systems
  • Monitor 3rd party integrations
  • Incident and escalation management
  • Generate and provide SQL reports to verify key system metrics
  • Test all software deliverables before deployment to production
  • Automate manual tasks using different integration tooling

Troubleshooting and bug prioritization

  • Execute bug fixing and root cause analysis when needed
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Document knowledge in the form of knowledge base tech notes and articles
  • Troubleshooting day-to-day technical queries for external and internal stakeholders

REQUIREMENTS

  • BS degree in Information Technology, Computer Science or equivalent
  • 3 – 4 years’ experience in enterprise technical support
  • Experience with web development tools and techniques, in particular HTML, CSS and Javascript
  • Exposure to testing-frameworks and testing-automation
  • SQL utilities and scripting skills
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills
  • Since the majority of work is done from home, a good home working space and reliable internet connection is essential

If you think this is the perfect job for you then email your CV to careers@yumbi.com