Generated by Rank Math SEO, this is an llms.txt file designed to help LLMs better understand and index this website.

# Yumbi

## Sitemaps
[XML Sitemap](https://www.yumbi.com/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [Why your QSR menu might look different across platforms (and how to fix it)](https://www.yumbi.com/why-your-qsr-menu-might-look-different-across-platforms-and-how-to-fix-it/): Your menu may be perfect on one channel and completely different on another. A price changes, a modifier disappears, or an old special stays live. It can cost sales and trust.
- [How to run a QSR promotion that actually drives repeat visits (not just first orders)](https://www.yumbi.com/how-to-run-a-qsr-promotion-that-actually-drives-repeat-visits-not-just-first-orders/): Most QSR promotions are designed to create a short-term sales spike. A discount brings in new customers, sales increase for a few days, and then everything returns to normal. The problem isn't that these promotions don't work, it’s more that many are designed to win the first order instead of encouraging the second and third repeat orders. So the real goal should be all about building repeat visits instead of once-offs.
- [Table ordering vs. counter ordering: What QSRs are getting wrong about dine-in](https://www.yumbi.com/table-ordering-vs-counter-ordering-what-qsrs-are-getting-wrong-about-dine-in/): One of the biggest advantages of digital dine-in ordering is the customer data it creates. Every digital order helps you understand customer preferences, favourite meals and buying habits. This information allows you to deliver more personalised offers, strengthen loyalty programmes and encourage repeat visits. Counter-only ordering simply cannot provide your QSR with this same level of insight.
- [How franchisors can use digital ordering data to support (not police) franchisees](https://www.yumbi.com/how-franchisors-can-use-digital-ordering-data-to-support-not-police-franchisees/): Data is one of the most valuable assets in a franchise network. But how you use it makes all the difference. Very often, a reporting meeting will focus on what went wrong. Sales are down. Conversion has dropped. Customer ratings have slipped. The talk quickly becomes about accountability instead of improvement. But there’s a different, more effective approach you can take. You can use data to coach and educate your franchisees, helping them solve problems before they become bigger.
- [Growing across Africa: What changes when you expand beyond South Africa](https://www.yumbi.com/growing-across-africa-what-changes-when-you-expand-beyond-south-africa/): Many South African QSR franchises dream of expanding across Africa. The opportunity is huge, with growing urban populations, rising demand for convenience, and increasing adoption of digital payments.
- [Why your peak hour is your biggest risk](https://www.yumbi.com/why-your-peak-hour-is-your-biggest-risk/): Let's take a moment to enjoy the thrill of it all, you know, that adrenalin-pumping moment. It’s lunchtime! Busy, busy, busy! Rush, rush, rush! Oh yes, peak hour smells like success as the kitchen flows at full speed. But beneath the surface, lunchtime and other peak periods often create the biggest risks to customer experience and revenue. Because when things get hectic and frenetic, mistakes can creep in like the climax to a horror movie.
- [The true cost of a bad delivery experience](https://www.yumbi.com/the-true-cost-of-a-bad-delivery-experience/): Then, without warning, the delivery arrives cold, late, or is handled poorly. Here’s the problem - as far as the customer is concerned, it’s not the driver’s fault. It’s yours. That’s exactly why delivery has become one of the most important parts of the customer experience. A bad delivery can undo everything you did right.
- [What AI actually means for your QSR in the next two years](https://www.yumbi.com/what-ai-actually-means-for-your-qsr-in-the-next-two-years/): Artificial Intelligence (AI) is one of the biggest talking points in the QSR industry and beyond right now. Most conversations focus on robots, automated kitchens, and futuristic technology. But that’s jumping the gun a little because for most QSR operators, that’s not actually where the real opportunity lies. In fact, the next two years of AI will be less about some fantasy of replacing people and more about helping your QSR make smarter decisions using the data you already have.
- [Call centre or digital ordering: when does each channel actually win](https://www.yumbi.com/call-centre-or-digital-ordering-when-does-each-channel-actually-win/): There’s a very good chance that you see digital ordering and call centres as competing channels. Thankfully, they’re not. Your customers actually use different channels for different reasons. Sometimes they want the speed and convenience of digital ordering. Other times they want the reassurance of speaking to a real person. The idea is therefore to make them both work together to your advantage.
- [Why YUMBI app users deliver higher customer lifetime value](https://www.yumbi.com/why-yumbi-app-users-deliver-higher-customer-lifetime-value/): In this article we’ll be talking you through…
- [Why personalised offers are replacing generic blasts](https://www.yumbi.com/why-personalised-offers-are-replacing-generic-blasts/): There was a time when sending the same promotion to every customer felt like highly effective marketing. Today, however, it does feel somewhat outdated. A bit prehistoric in fact! That’s because in an exceptionally competitive online environment, customers are becoming increasingly used to personalised experiences (think Netflix and Spotify). They expect recommendations that match their interests and habits. So when you send the same generic offer to everyone, many customers simply ignore it. That’s why hyper-personalised marketing is becoming vitally important.
- [The cost of bad data to your QSR](https://www.yumbi.com/the-cost-of-bad-data-to-your-qsr/): That’s the real truth behind the cost of bad data.
- [How to optimise your digital menu for winter comfort cravings](https://www.yumbi.com/how-to-optimise-your-digital-menu-for-winter-comfort-cravings/): When winter arrives with a vengeance, your customer cravings change! People start looking for warm, filling, comforting meals that feel satisfying on cold days. And for your QSR, those cravings start right about now! 
- [Sustainability as a major selling point](https://www.yumbi.com/sustainability-as-a-major-selling-point/): Sustainability is no longer just a “nice idea” for your QSR. Customers are paying attention to waste, packaging, and how brands operate. More closely than you may think! At the same time, responsible QSR owners who care about the environment are looking for smarter ways to reduce costs.
- [From online ordering to ordering intelligence](https://www.yumbi.com/from-online-ordering-to-ordering-intelligence/): As we all know, online ordering is no longer a “nice to have” – it’s a core part of what drives your QSR revenue. In many cases, it actually contributes to a large share of total orders. And customers who order both online and in-store tend to come back more often and spend more over time. But with this growth comes pressure!
- [3 customer signals your QSR could be missing](https://www.yumbi.com/3-customer-signals-your-qsr-could-be-missing/): You probably truly believe that you’re listening to your customers. You look at reviews, likes, and monthly sales reports and generally think all is good with the world. But is it? Real feedback is often actually quite subtle and can show up in small actions during the ordering journey that tell you whether a customer will return… or disappear. Sometimes forever!
- [Your Aggregator Isn’t Your Partner](https://www.yumbi.com/your-aggregator-isnt-your-partner/): Of course, signing up to an aggregator does solve some real problems for your QSR. You get instant reach, no delivery headaches, and orders without upfront marketing spend. It feels like growth. But here’s the thing – you’re not gaining customers. You’re fulfilling orders for the aggregator platform. It owns everything that matters in the relationship – the app, the search results, the reviews, and the reorder button. Most importantly, they own the customer data.
- [In-house vs outsourced delivery. Which is best for you?](https://www.yumbi.com/in-house-vs-outsourced-delivery-which-is-best-for-you/): As the summer rush slows down, you now have a moment to breathe, gather your thoughts and rethink your delivery setup. Whew! What a season that was! With fewer tourists and more focus on local customers, choosing between in-house and outsourced delivery becomes an important decision. A well-planned approach can help you reduce costs, increase efficiency and maintain excellent service.
- [How to turn complaints to your advantage](https://www.yumbi.com/how-to-turn-complaints-to-your-advantage/): Customer complaints are never fun, but they can be exceptionally helpful in improving your QSR. When a customer takes the time to tell you something went wrong, they’re giving you a chance to fix it, grow your reputation and earn long-term loyalty. With BeHeard, you can turn feedback into real improvements and even win back customers who may have been ready to move on.
- [Take the stress out of peak-time delivery](https://www.yumbi.com/take-the-stress-out-of-peak-time-delivery/): Easter weekend is one of the busiest times of the year for your QSR. With families and friends gathering together, travellers passing through and literally every customer looking for quick, convenient service and meals, demand rises fast and stays high. This can lead to long waits, frustrated customers and unnecessary pressure on you and your staff. But with the right tools and a clear plan, peak-time delivery does not have to be stressful. YUMBI most certainly helps you stay organised, efficient and customer-focused, even during the pre-Easter build-up and rush, rush, rush!
- [How to reduce abandoned carts and capture more orders](https://www.yumbi.com/how-to-reduce-abandoned-carts-and-capture-more-orders/): Every missed order is a missed opportunity. Abandoned carts can add up quickly – especially when customers get distracted, confused or frustrated during the checkout process. Yes! This is a real thing! They do get distracted, confused or frustrated more often than we think! The good news is that small improvements can make a big impact. With YUMBI, your QSR can remove friction, guide customers back to the finish line and turn more baskets into confirmed sales.
- [Contactless delivery done well – balancing speed, safety and experience](https://www.yumbi.com/contactless-delivery-done-well-balancing-speed-safety-and-experience/): As customers continue to value convenience and peace of mind, contactless delivery has become an essential part of the modern QSR experience. Thankfully, YUMBI offers a simple way to provide fast, safe and reliable delivery while still giving customers the friendly experience they expect. When done well, contactless delivery builds trust, boosts repeat orders and strengthens your QSRs reputation.
- [Tips to create an effective content calendar](https://www.yumbi.com/tips-to-create-an-effective-content-calendar/): Creating a strong and effective content calendar is one of the best ways to keep your QSRs marketing organised, consistent, and engaging. With YUMBI Engage, you can plan ahead, schedule campaigns easily, and make sure every message reaches your customers with that personal touch at the right time. A well-planned calendar helps you stay focused, save time, and build stronger customer connections.
- [Why YUMBI is the leading food-ordering platform for your brand](https://www.yumbi.com/why-yumbi-is-the-leading-food-ordering-platform-for-your-brand/): Your customers expect great food and exceptional value-for-money, period. They also expect convenience, reliability, and a seamless online experience as standard. This is not a ‘nice-to-have,’ it’s 100% a given in the mind of your customers and it’s non-negotiable. That’s why YUMBI has been specifically built to help you meet these requirements. YUMBI connects your customers directly to your QSR – helping you grow sales, strengthen loyalty, and take control of the digital ordering experience.
- [Think feedback for menu ideas – spotting product trends in comments](https://www.yumbi.com/think-feedback-for-menu-ideas-spotting-product-trends-in-comments/): Your customers are talking to you, often daily. The question is, are you listening to them and reacting to what they’re saying? Every comment, every rating, and every review is either positive or in some cases negative feedback that can help you improve your QSR levels of service and offerings, especially when it comes to your menu. This helps you keep things fresh, relevant, and highly inviting to customers.
- [Queue-shortening To-Go experiences – save customers time](https://www.yumbi.com/queue-shortening-to-go-experiences-save-customers-time/): You know the saying: ‘Time is money.’ The truth is, sometimes time is on your side and sometimes it’s not. But your customers don’t see it that way. They want saved time now, tomorrow and for the rest of eternity!  They want convenience, speed, and a smooth experience from order to collection. End of story. That’s where YUMBI To-Go comes in. It’s designed to help you serve more customers efficiently while keeping queues short and smiles stretching from ear to ear.
- [Creative eVoucher campaigns for increased loyalty](https://www.yumbi.com/creative-evoucher-campaigns-for-increased-loyalty/): Who doesn’t like a special reward every so often for being a loyal customer? We all do! It makes us feel special, wanted and appreciated. Rewarding your customers can (and usually will) turn a once-off buyer into a loyal regular. eVouchers are one of the most effective tools in the YUMBI Engage toolbox to do this while increasing basket size. They’re flexible, trackable, and simple to use. Whether you’re saying ‘thank you’, celebrating a milestone like your QSR birthday, or encouraging a second order, an eVoucher can make your customers feel valued and eager to return.
- [SMS vs push vs email – test the best channel mix for your QSR](https://www.yumbi.com/sms-vs-push-vs-email-test-the-best-channel-mix-for-your-qsr/): Before purchasing a car, you don’t pay for it, jump in and drive off, right? You take it for a spin first. Test it. See if it meets your expectations. You want to know exactly how it handles and, as we all know, not every car is every driver’s cup of tea. When it comes to connecting with your customers, it’s pretty much the same scenario. One size definitely doesn’t fit all. For example,  some people respond instantly to an SMS, others prefer a quick push notification, and many enjoy opening an email with tasty news and special deals. With YUMBI Engage, you can easily test which channels work best for your audience – helping you send the right message, to the right people, at the right time.
- [Promote limited time offers, new menu items and loyalty incentives using simple GIFs without overdoing it](https://www.yumbi.com/promote-limited-time-offers-new-menu-items-and-loyalty-incentives-using-simple-gifs-without-overdoing-it/): Highlight what matters mostUse GIFs to draw attention to your most important offers such as limited-time deals, new menu launches, or loyalty incentives. For example, a simple animation showing ‘50 bucks off your order’ or ‘New! Brekkie Wrap’ helps your key messaging stand out instantly. Pair your GIFs with clear, action-driven copy like ‘Order now’, or ‘New for you’ to capture attention. 
- [5 new year resolutions to get your QSR on the road to success in 2026](https://www.yumbi.com/5-new-year-resolutions-to-get-your-qsr-on-the-road-to-success-in-2026/): The new year is the perfect time to reset, refocus, and re-energise your QSR. After the festive rush, January offers a chance to plan smarter, strengthen your team, and build customer loyalty that lasts all year. Small, consistent improvements now can make a really big, not to mention lasting impact later.
- [Run “bounce back” campaigns to festive buyers](https://www.yumbi.com/run-bounce-back-campaigns-to-festive-buyers/): The festive season is the busiest time of year for most QSRs – full of new faces, once-a-year customers from afar, and loyal regulars treating themselves. But when January rolls around, things often quieten down. That’s exactly when your next big opportunity appears. With the right strategy, you can turn those once-off December buyers into repeat, loyal customers – and that’s where “bounce back” campaigns come in.
- [How QSR franchisees can keep morale high during the busy festive season](https://www.yumbi.com/how-qsr-franchisees-can-keep-morale-high-during-the-busy-festive-season/): The festive season brings huge opportunities for your QSR – and just as many challenges. With longer shifts, higher demand, and the pressure to deliver great service, staff morale can dip if not managed carefully. But with the right approach, it can also be the most rewarding time of the year for your team.
- [The hidden holiday hero: your CRM – Engage](https://www.yumbi.com/the-hidden-holiday-hero-your-crm-engage/): Your CRM holds valuable data about your customers’ behaviour, preferences, and order patterns. With YUMBI Engage, that data becomes your festive helper – assisting you in sending messages that feel personal, not promotional.
- [The powerful connection between experience and growth](https://www.yumbi.com/the-powerful-connection-between-experience-and-growth/): You’d be forgiven for believing that success is all about sales, menus and marketing spend. But actually it’s not. What it is about, is the customer experience. Data clearly shows that even a small boost in customer satisfaction can create pretty decent revenue gains. In fact, QSRs that score just a few points higher on experience ratings consistently achieve stronger, faster growth than their competitors.
- [How your QSR can extend promotions beyond Black Friday](https://www.yumbi.com/how-your-qsr-can-extend-promotions-beyond-black-friday/): Black Friday may be big and highly popular, but it’s only the beginning of what is generally a month-long, sometimes longer, spending spree! Smart QSRs know that the momentum doesn’t have to stop after one day. By extending promotions into Cyber Monday, the December holidays and even into the New Year, your QSR can turn a single sales spike into weeks of steady growth and new customer habits.
- [Black Friday: leveraging SMS and push notifications to drive in-store and online orders](https://www.yumbi.com/black-friday-leveraging-sms-and-push-notifications-to-drive-in-store-and-online-orders/): Black Friday is fast, frantic and full of opportunity. But with so many shoppers chasing deals, how do you make sure your QSR stands out amongst the throngs of busy customers? The answer of course, is that you need to speak to them. You need to engage with them. And you can do so effectively through real-time messaging. SMS and push notifications cut through the noise, reaching people exactly when and where they’re ready to order.
- [How your QSR can capitalise on speed and convenience for Black Friday shoppers](https://www.yumbi.com/how-your-qsr-can-capitalise-on-speed-and-convenience-for-black-friday-shoppers/): After hours of standing in queues, searching for bargains, and weaving through busy aisles, Black Friday shoppers are worn out. What do they want most? Speed, simplicity, and ultimately, satisfaction. This is where your QS can shine – offering an easy, reliable break in the middle of the shopping chaos.
- [Black Friday: Digital-first promotions through apps and online ordering](https://www.yumbi.com/black-friday-digital-first-promotions-through-apps-and-online-ordering/): Black Friday is fast approaching once again and it’s your golden opportunity to reach customers who want real value for money! Your customers will spend the days leading up to Black Friday glued to their phones as they hunt for outstanding deals, and your QSR can capture their attention by meeting customers right where they are – online and on the go.
- [Storytelling in fast food marketing: making an emotional connection](https://www.yumbi.com/storytelling-in-fast-food-marketing-making-an-emotional-connection/): Storytelling builds emotion into the experience – the smell of a burger after school, family takeouts on Friday nights, or the laughter shared over a milkshake. Those moments matter more than any discount.
- [Innovating without overcomplicating](https://www.yumbi.com/innovating-without-overcomplicating/): In this article we’ll focus on:
- [Why delivery customers spend more – unlocking the 10% revenue lift](https://www.yumbi.com/why-delivery-customers-spend-more-unlocking-the-10-revenue-lift/): Did you know that each time your delivery is managed via third-party platforms, your QSR loses both profit and data? The simple fact is that aggregators take up to 30% in commissions and keep the customer relationship for themselves, leaving your QSR totally in the dark as to who ordered, what they bought, and whether they’ll come back.
- [ The hidden cost of untracked phone orders (and how to fix it)](https://www.yumbi.com/the-hidden-cost-of-untracked-phone-orders-and-how-to-fix-it/): If your phone-in orders are coming in thick and fast, that’s great news! But what if those orders aren’t being tracked and, in the process, you’re losing valuable insights hidden in those orders? Let’s take a closer look at why untracked phone orders could be costing your business extra profits on your bottom line.
- [The importance of knowing your customer](https://www.yumbi.com/the-importance-of-knowing-your-customer/): Hands up if you think the biggest advantage your QSR has is your menu offering! If you put your hand up, you would in fact be incorrect. Although it is indeed important, it’s actually the ability to truly know your customer that will create your advantage! That’s simply because every order, every click, every repeat visit tells a story. The question is: are you listening?
- [ Top Pain Points for QSR Franchisees](https://www.yumbi.com/top-pain-points-for-qsr-franchisees/): In this article you’ll learn about…
- [Going omnichannel – why restaurants can’t afford to be offline-only anymore](https://www.yumbi.com/going-omnichannel-why-restaurants-cant-afford-to-be-offline-only-anymore/): Bearing this in mind, let’s look at why going omnichannel isn’t just smart – it’s essential.
- [Why analysing your Campaign Summary Report could be the most profitable habit you build this year](https://www.yumbi.com/why-analysing-your-campaign-summary-report-could-be-the-most-profitable-habit-you-build-this-year/): In this article we’ll focus on why you should analyse your Campaign Summary Report for…
- [What digital brands get wrong about offline customers](https://www.yumbi.com/what-digital-brands-get-wrong-about-offline-customers/): The truth: phone orders are still digital customersJust because someone prefers to pick up the phone doesn’t mean they’re offline or less digitally savvy. They might have ordered on your app last week, belong to your loyalty programme, or simply live in an area with poor connectivity. Or maybe they just prefer chatting to a person.
- [Smarter store discovery – how location-based logic drives conversions](https://www.yumbi.com/smarter-store-discovery-how-location-based-logic-drives-conversions/): The smarter way – YUMBI StoreFront’s location-based logic
- [From pin to plate: How YUMBI makes delivery possible in poorly mapped areas](https://www.yumbi.com/from-pin-to-plate-how-yumbi-makes-delivery-possible-in-poorly-mapped-areas/): In this article we’ll focus on how YUMBI makes delivery possible in poorly mapped areas. We’ll focus on…
- [Get. Keep. Grow. The 3 levers of restaurant profitability.](https://www.yumbi.com/get-keep-grow-the-3-levers-of-restaurant-profitability/): In this article we’ll focus on how to get, keep and grow customers - the 3 levers of restaurant profitability, namely…

## Pages
- [Gateway](https://www.yumbi.com/gateway/)
- [Intelligence & Growth](https://www.yumbi.com/intelligence-growth/)
- [Foundation](https://www.yumbi.com/foundation/)
- [Cheat Sheets](https://www.yumbi.com/cheat-sheets/)
- [Ordering](https://www.yumbi.com/ordering/)
- [Delivery Training](https://www.yumbi.com/delivery-training/)
- [Store Management Dashboard Training](https://www.yumbi.com/store-management-dashboard-training/)
- [Test Page](https://www.yumbi.com/test-page/)
- [GRLC](https://www.yumbi.com/grlc/)
- [FSTEC](https://www.yumbi.com/fstec/)
- [Case Studies](https://www.yumbi.com/case-studies/)
- [Thank you – partnerships](https://www.yumbi.com/thank-you-partnerships/)
- [Thank you – careers](https://www.yumbi.com/thank-you-careers/)
- [Thank you – existing customers](https://www.yumbi.com/thank-you-existing-customers/)
- [Existing Customers](https://www.yumbi.com/existing-customers/)
- [Careers](https://www.yumbi.com/careers/)
- [Partnerships](https://www.yumbi.com/partnerships/)
- [Sales](https://www.yumbi.com/sales/)
- [Subscribed](https://www.yumbi.com/subscribed/)
- [Thank you – Sales](https://www.yumbi.com/thank-you-sales/)
- [Cookie Policy](https://www.yumbi.com/cookie-policy/)
- [PAIA Manual](https://www.yumbi.com/paia-manual/)
- [Terms of use](https://www.yumbi.com/terms-of-use/)
- [Our Careers](https://www.yumbi.com/our-careers/)
- [Our Leadership](https://www.yumbi.com/our-leadership/)
- [Integrations](https://www.yumbi.com/integrations/)
- [BeHeard](https://www.yumbi.com/beheard/)
- [Dispatch](https://www.yumbi.com/dispatch/)
- [Insight](https://www.yumbi.com/insight/)
- [Engage](https://www.yumbi.com/engage/)
- [To-Go](https://www.yumbi.com/to-go/)
- [Dine-in](https://www.yumbi.com/dine-in/)
- [Switchboard](https://www.yumbi.com/switchboard/)
- [StoreFront](https://www.yumbi.com/storefront/)
- [Contact Us](https://www.yumbi.com/contact-us/)
- [Help Centre](https://www.yumbi.com/help-centre/)
- [Our focus](https://www.yumbi.com/our-focus/)
- [Blog](https://www.yumbi.com/resources/)
- [Customers](https://www.yumbi.com/customers/)
- [Why YUMBI](https://www.yumbi.com/why-yumbi/)
- [Privacy Policy](https://www.yumbi.com/privacy-policy/): Suggested text: Our website address is: https://yumbi.omnidev.co.za.
- [Home](https://www.yumbi.com/)

## Case Studies
- [A smooth switch to better service and stability with YUMBI](https://www.yumbi.com/case-study/a-smooth-switch-to-better-service-and-stability-with-yumbi/): How YUMBI’s products combine seamlessly to increase business success.
- [Engage and Benefit with Store Level Campaigns](https://www.yumbi.com/case-study/engage-and-benefit-with-store-level-campaigns/): Tips on getting the most out of your store level campaigns with YUMBI.
- [Galito’s Sonpark Franchisee Interview](https://www.yumbi.com/case-study/galitos-sonpark-franchisee-interview/): This is a success story interview of franchisee Ryan Terry from Galito's Sonpark.
- [32% overall improvement in operating efficiency](https://www.yumbi.com/case-study/32-overall-improvement-in-operating-efficiency/): Understanding the benefits of outsourced vs in-house call centres.
- [57% increase in platform revenue](https://www.yumbi.com/case-study/57-increase-in-platform-revenue/): Personalised phone-in ordering that increases operational efficiency.
- [119% increase in online ordering for the same store, year on year](https://www.yumbi.com/case-study/119-increase-in-online-ordering-for-the-same-store-year-on-year/): How YUMBI’s products combine seamlessly to increase business success.
- [249% increase in new online customers](https://www.yumbi.com/case-study/249-increase-in-new-online-customers/): A cost effective self-service solution that provides a competitive edge.

## Categories
- [Customer Feedback](https://www.yumbi.com/category/customer-feedback/)
- [Delivery](https://www.yumbi.com/category/delivery/)
- [Dine-In](https://www.yumbi.com/category/dine-in/)
- [Engage](https://www.yumbi.com/category/engage/)
- [Gateway](https://www.yumbi.com/category/gateway/)
- [General](https://www.yumbi.com/category/general/)
- [Integrations](https://www.yumbi.com/category/integrations/)
- [Ordering](https://www.yumbi.com/category/ordering/)
- [Reports](https://www.yumbi.com/category/reports/)
- [StoreFront](https://www.yumbi.com/category/storefront/)
- [Switchboard](https://www.yumbi.com/category/switchboard/)
- [To-Go](https://www.yumbi.com/category/to-go/)

# About YUMBI

YUMBI is an omni-channel digital ordering and customer engagement 
platform, purpose-built for multi-location QSR restaurant brands. 
Founded in 2013 and headquartered in Durban, South Africa, YUMBI 
has processed over 50 million orders across 2,000+ restaurants 
in 7 countries.

## Key pages

- [Why YUMBI](https://www.yumbi.com/why-yumbi/): Why leading QSR 
  brands choose YUMBI as their digital ordering partner
- [StoreFront](https://www.yumbi.com/storefront/): White-label 
  web and mobile app ordering for restaurants
- [Engage](https://www.yumbi.com/engage/): Automated marketing, 
  SMS, push notifications and eVoucher campaigns
- [Insight](https://www.yumbi.com/insight/): Real-time reporting 
  and business intelligence for QSR operations
- [Switchboard](https://www.yumbi.com/switchboard/): Web-based 
  call centre ordering solution
- [Dispatch](https://www.yumbi.com/dispatch/): Delivery routing, 
  tracking and fleet management
- [BeHeard](https://www.yumbi.com/beheard/): Customer feedback 
  and recovery tools
- [Case Studies](https://www.yumbi.com/case-studies/): How brands 
  like Steers, Debonairs, Wimpy and Pedros use YUMBI
- [Contact Us](https://www.yumbi.com/contact-us/): Get in touch 
  for a demo or partnership enquiry

## Key facts

- Founded: 2013
- Headquarters: Durban, South Africa
- Orders processed: 50+ million
- Restaurants onboarded: 2,000+
- Countries: South Africa, Botswana, Namibia, Kenya, Nigeria, 
  Zambia, Côte d'Ivoire
- Platform type: White-label SaaS for QSR franchise brands
- Key clients: Steers, Debonairs Pizza, Wimpy, Galito's, 
  Fishaways, Pedros, Mugg & Bean, Hungry Lion