Customer Support Trainee

Remuneration: Market Related 

Location: Remote (home base is Umhlanga, Durban)

Job Level: Entry level

Experience: No experience required

Type: Permanent

About us:

YUMBI is a proudly South African, remote first, Software as a Service (SaaS) eCommerce company with its “home base” in Umhlanga, Durban. 

Our daily motivation is to make the customer experience of ordering meals from restaurants remotely as easy as thinking about it, anytime, anywhere. We achieve this by providing global restaurant brands and their restaurant partners with access to the YUMBI Platform – an enterprise eCommerce solution to power their remote ordering websites, mobile applications and targeted marketing efforts.

About this role:

The Customer Support team is responsible for every aspect of YUMBI’s interactions with customers, channel partners and consumers. The Customer Support Trainee will interact with customers to provide information in response to questions, concerns, and complaints received via phone, email or online chat.

The Customer Support team is responsible for ensuring that YUMBI’s customers (restaurants) are trading at all times and that the YUMBI-powered printers used by the restaurants are working at all times. They also ensure correct online menus are displayed on the eCommerce websites we host and used by 3rd party call centres, as well as investigating minor menu queries. 

The ideal candidate will utilise their communication and listening skills effectively to find the root cause of issues, as well as to communicate in a clear and friendly way. The Customer Support Trainee must be able to resolve the issue and provide a positive customer experience. In addition, the Customer Support Trainee must be able to improve internal processes to maximise efficiency and improve the satisfaction of our customer base.

The Customer Support Trainee is also responsible for ensuring that the outlets on the YUMBI platform trade with the right configuration. He/she also drives the use of various YUMBI products to increase revenue for the outlets. 

Who is this job for?

This is an entry level role for someone who has recently completed their degree or diploma and who is customer-centric focused and keen to gain experience in customer Support within a technical environment. The candidate must be comfortable around a keyboard with a typing speed of at least 35 words per minute. 

Our YUMBI team will teach the successful candidate everything they need to know, but the candidate needs to be an innovative thinker who is able to come up with possible solutions. We need someone who is tech savvy and able to grasp technical concepts and product knowledge very quickly.

Requirements

  • A tertiary qualification is essential.
  • A stable internet connection at home is essential as we are a remote company.
  • Able to work independently or as part of a team.
  • Able to learn new methods and technologies and get up-to-speed quickly.
  • Excellent communication skills, and the ability to communicate on multiple platforms.
  • Excellent English (written and spoken).
  • Tech-savvy (Google mail, Google Drive, Windows and internet applications would be an advantage).
  • Typing speed of at least 35 words per minute.
  • Able to work shifts, including evenings and weekends.
  • Commitment to continual education regarding the company products and services.

Please note that although we are a remote first company, the successful candidate must be based in the Durban area.

Please submit your CV as well as your tertiary qualification certificate to careers@yumbi.com by Friday, 4th November 2022.